Survey reveals job seekers’ number one frustration in Hong Kong

Businesses in Hong Kong miss out on top talent because they alienate candidates with long hiring practices and poor communication, Robert Half said recently when publishing their latest survey results.

In a poll of 500 Hong Kong jobseekers, Robert Half has found that the biggest frustration with job applications is having to do multiple interviews with the same employer. This was cited by more than one in three (37%) candidates. Other frustrations include:

  • Doing multiple job interviews with the same employer (37%)
  • Slow feedback to get an update about where I stand in the recruitment process (34%)
  • Lack of transparency on rewards and benefits (34%)
  • Keeping track of multiple job interviews/opportunities with different employers (30%)
  • Poor communication about the required steps in the recruitment process (28%)
  • Delayed decision-making (24%)
  • Difficulties scheduling interviews (24%)
  • Changing role requirements (16%)
  • Disappointment with contractual terms (17%)

Employers need to act fast

When professionals look for new jobs, they do so actively with 45% of jobseekers applying for ten roles or more at the same time, Robert Half observed.

However, in a market where 95% of Hong Kong employers say they find it challenging to source skilled talent, they need to act fast or risk losing talent, the firm said, adding that the research indicates that more than eight in 10 (84%) jobseekers regularly receive multiple job offers when searching for work, with 43% “often” or “always” getting more than one offer.

“In a candidate-short market, businesses looking to secure the best person for the job risk alienating job applicants with long, drawn-out interview processes,” said Adam Johnston, Managing Director at Robert Half Hong Kong.

 “While the recruitment process needs to be balanced against the expectations and frustrations of jobseekers, Hong Kong firms could benefit from streamlining their application and interview process,” he added.

Timely feedback is important

With multiple interviews and slow feedback being top frustrations for Hong Kong jobseekers, 44% of them generally do not even receive feedback from their potential employers about their performance in interviews and 50% do not receive feedback about the reason why they were not offered the job, according to the research.

The lack of communications results in 60% of Hong Kong jobseekers saying they would not recommend a company as a potential employer and 51% even willing to withdraw their application, Robert Half said.

“Sometimes multi-stage interviews are unavoidable, yet prompt feedback and timely communication throughout the application progress is essential to avoiding any negative consequences,” Johnston advised.

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