TALENT MANAGEMENT

Chinese Executives Urged to Embrace Business Culture of the West

China's future growth would only continue at the same pace if Chinese executives make significant steps to bridge the cultural gap that separates them from their prospective western markets, according to Robin Chater, Secretary-General of the Federation of International Employers (FedEE Global).

"The Chinese business model might work very well for SMEs, but it is a huge burden when doing international business on a large scale," says Chater at a press conference.

Chater notes that many Chinese companies do have a presence in the rest of the world – although in investment terms the principal location is Hong Kong. Much of that investment is in arms length projects, development aid, joint ventures and scattered sales offices.

"Chinese companies may be topping the IPO stakes in the NYSE – but what are they really doing with their money?"  

Chater's contention is that separate cultural development has created a huge divide between China and the world – something that was not really challenged when foreign companies came looking for cheap manufacturing locations in the 90s and first decade of the millennium.

"Now things are different. The Chinese government is encouraging the growth of multinational companies and brands as a kind of soft power and also as a way to gain a good return from its many trillions of foreign currency holdings, mainly in dollars," says Chater.

"But to be blunt – most Chinese executive have not got a clue how to operate in the west.  They try to apply their well-tried guanxi methods and they do not work.

"On almost all fronts the west is different in its approach to business from China. This is even down to incidental things like humour and dress. Smile at a Chinese businessman and you will be lucky to have a smile back. Their body language and whole manner is different."

Strong backlash from the west

Chater says it is the Asian business executive that expects their western counterpart to adapt to them. "I think there is a strong backlash to this in the west."

According to Chater, China has absorbed the superficialities of western fashion and pop culture – but has done little to learn about western business culture.

"That does not matter when doing business in China, do what the Romans do; but outside it is counter-productive. The Chinese view of marketing is incredibly narrow and its seniority system stultifying."

Chater also notes that group decision-making is qualitatively different in China from even Japan. In Japan it reinforces group commitment, in China it asserts organizational hierarchy. Business networking Chinese-style is also slow and expensive. It is based on a fundamental principle of prior distrust.

"That said, I think China will learn quickly to overcome these barriers – they will have to. But they will only do so if they can recognize the huge barriers which exist and accept that it is no loss of face to adapt and alter the way business is done.

"What will come out of this melting pot will be a modern Chinese culture – neither traditional nor western in its nature. Ironically I think that the inspiration for the right course is in communist principles themselves."

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