TECHNOLOGY

EY: Artificial intelligence implementation stifled by talent shortage

Businesses continue integrate artificial intelligence (AI) into their operations despite a lack of talent, according to an EY poll of 200 senior AI professionals on the current state of AI adoption and integration.

Talent is a principal concern for poll respondents, with 56% reporting a lack of AI experts as their greatest barrier to implementation of AI into business operations.

Organizations are also concerned about the diversity of available talent, with 41% noting that gender diversity can influence the biases that machines will learn.

“This year, as businesses strategized how to integrate AI into their operations, they were hampered by a shortage of experts with requisite knowledge of the technology,” said Chris Mazzei, EY Global Innovation Technologies Leader and Global Chief Analytics Officer. “This serves to demonstrate that successful AI integration is not just about the technology, it’s about the people.”

AI momentum continues

In addition, the poll found that businesses are overcoming internal resistance to the technology: 33% of respondents cited stakeholder buy-in as a barrier to AI implementation. The positive shift in sentiment suggests that stakeholders are increasingly embracing the potential of AI, said EY.

Findings also showed although businesses have moved further along in the process of AI implementation this year, they are at different stages.

While 17% are just evaluating options for where to implement AI and 26% are in the piloting stage, 67% have someone specifically dedicated to driving AI efforts inside their organization. Overall, 62% of employees have a positive sentiment towards AI.

“Organizations have come a long way on the AI learning curve, and we expect the pace of adoption to accelerate in 2018,” said Nigel Duffy, EY Global Innovation AI Leader.

How to achieve AI success

To be successful, leaders should identify a business challenge and then determine where the technology can solve this problem, Duffy advised. “This can only be realized with the support of AI-savvy professionals who can identify AI opportunities in their business,” he said.

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