Enterprise Risk Management: Seven Imperatives for Process Excellence

This paper reports the results of a survey of 96 large global organizations about their enterprise risk management (ERM) processes and practices. Only 26% described their ERM program as having an extensive reach, with 43% reporting moderate organizational involvement and the remaining third either just getting started or doing little.

APQC (the acronym stands for American Productivity and Quality Center) also conducted interviews with a subset of these organizations to uncover best practices and selected three companies as case studies. The result is what APQC bills as the "seven imperatives for process excellence," which are best practices that it suggests a company can adopt to ensure effective enterprise risk management.


  • The imperative to improve
  • Worrisome vulnerabilities
  • The need for process rigor
  • Seven imperatives for process excellence
  • Best practices overview
  • Case studies

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