Cross-border e-commerce is one of the fastest growth opportunities in retail, according to a DHL report.
The report, “The 21st Century Spice Trade: A Guide to the Cross-Border E-Commerce Opportunity,” reveals that cross-border e-commerce offers aggregate growth rates not available in most other retail markets: cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020 (from US$300 billion to $900 billion) – twice the pace of domestic e-commerce growth.
Online retailers are also boosting sales by 10-15% on average simply by extending their offering to international customers. An additional boost comes from including a premium service offering: retailers and manufacturers that incorporated a faster shipping option into their online stores grew 1.6 times faster on average than other players.
Rising consumer education and e-tailer awareness
Rising consumer education and e-tailer awareness of opportunity is spurring growth in markets outside of the United States, United Kingdom, and China — the three biggest spice route supply markets currently accounting for about 60% of the revenue.
These include Asia (Singapore, Hong Kong and India) and Europe (Italy, Spain, France, Germany), key markets from which spice routes for high-value purchases are being expanded — with growth rates up to two or three times higher than the global average.
The report also stated that consumers are engaging in the spice trade to similar extents across Europe, Asia and North America. Specifically, the USD 30 Billion market of high-basket value transactions is evenly divided between Asia, Europe and North America.
“Shipping cross-border is much, much easier than many retailers believe, and we see every day the positive impact that selling to international markets can have on our customers’ business growth,” said Ken Allen, CEO, DHL Express. “We also see that virtually every product category has the potential to upgrade to premium, both by developing higher quality luxury editions and by offering superior levels of service quality to meet the demands of less price-sensitive customers. The opportunity to ‘go global’ and ‘go premium’ is there for many retailers in all markets.”
Bypassing the middleman
Manufacturers are increasingly taking advantage of e-commerce to move to direct retail models – bypassing the ‘middleman’ and offering their products online to the end customer – and expect to grow 30% faster in cross-border e-commerce than other retailer groups.
Customers in many markets are also becoming more discerning, citing product availability and trust, as well as attractive offers, as the motivating factors for shopping with overseas online retailers.
The main challenges highlighted by consumers to cross-border purchases relate to logistics, trust, price, and customer experience. At the same time, online retailers can take a number of relatively easy steps to identify, cultivate and service demand from abroad.
The report noted that the e-commerce trend has given birth to a new eco-system of facilitators and off-the-shelf solutions (such as payment providers and programs that localize a website’s check-out experience for the visitor), helping retailers to adapt their offering to the digital world and to transact with customers in foreign markets.
Global logistics partners can provide support in identifying the right trade-off between centralized and local warehousing and fulfillment, while fast, reliable and flexible delivery options can be an important tool in turning speculative interest into long-term customer loyalty.