However, Ovum has found that while most are quick to lay the blame on the mobile operators, they could do much more themselves to bring the situation under control.
According to Pauline Trotter, Ovum analyst and author of the report, major mobile service providers have invested in improvements over the past two years to support MNCs in tackling the issue of international mobility. In particular they have improved areas such as expense management, device management and help desk support.
"However, our research shows that MNCs continue to be unimpressed by their offerings. We think this judgment is harsh as, while managed mobility services are still immature, MNCs need to take responsibility for some of the problems themselves," adds Trotter.
While on the whole MNCs feel that the service provided in individual countries is satisfactory, on a global scale, they do not feel providers are meeting their needs, finds the Ovum report, adding that MNCs want to see a global managed services approach for mobile similar to those they have already for fixed services.
Ovum says that this situation is even more critical in Asia-Pacific where MNC users are highly mobile, but the enterprise mobile service offers from service providers are underwhelming. The independent analyst adds that most solutions are restricted to remote access services, on-premise mobility support for users travelling between MNC sites and general roaming offers. There is a lack of managed mobility offerings on a pan-Asia Pacific scale, and where support is provided it is only available for customers with a very high number of mobile users.
Trotter says that user demands for global managed mobility may be unrealistic, given the structure of the mobile industry, as managed mobility providers can only provide global (or even pan- regional) offers through strong partnerships and these will take time to build.
"Many multinationals have a continued fragmented approach to procurement, however, and this is a major barrier to a more efficient approach. Until they take a more holistic approach then their service providers will only ever be able to provide a partial solution, no matter how much they invest in improvements to their services,” says Ovum.
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