This survey carried out by CFO Innovation for KPMG measures the use of shared services and outsourcing providers in Asia. It investigates the preferred location of those shared services centres and outsourcing providers, the services being outsourced, and other related issues.
Shared services are expanding rapidly in China. IT Outsourcing (ITO) has tended to precede Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) in other markets, but our survey suggests executives are looking at all these functions simultaneously in China. India and the Philippines are two of the leading destinations globally for both outsourcing and shared services.
While China is now a strong and preferred destination, it still has not reached India’s level of maturity. There is huge potential, but with so many locations vying for investment, executives have tough choices to make.