High Performance Through Shared Services: The Asia Pacific Perspective

Accenture’s research reveals that shared services can help organisations achieve high performance while lowering costs.

The benefits of shared services include:
  • Sustainable traction not achievable through re-engineering alone
  • Contracted service agreements and measurable service predictability yield consistency
  • Accommodates volume changes without an equivalent increase in cost foster growth
  • Adapts to changing business environment and goals provide the parent organization with a platform for strong future positioning
Key findings include:
  • Companies operating in APAC extending the functional scope of their SSOs (Shared Service Organisations)
  • Companies in APAC are exploiting alternative sourcing models to maximum advantage
  • Companies in APAC are focusing on talent management to ensure the success of their SSOs
  • Companies operating in APAC are investing in the improvement and expansion of their SSOs.
  • APAC shared services operators are meeting their original objectives (but with still some significant opportunity for improvement).


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