Government E-Payments Adoption Ranking 2011

The EIU's study explores the growth and evolution of government e-payments adoption. In business areas, e-services for tax collection are progressing more rapidly than those for tax refunds. The services most in need of improvement are requesting unemployment, workers’ compensation and welfare benefits.


Key findings:

  • The top three performers, the US, the UK and Norway, offer a comprehensive e-payments landscape, strong policies and developed infrastructure.
  • The bottom three—Nigeria, Uganda and Ukraine—perform poorly in most of the categories.
  • Top performers typically have high GDP per capita.
  • There has been a marked improvement in technological infrastructure since 2007.
  • By region, the strongest performers are in the Americas, Western Europe and Asia.
  • The scope and depth of government payment services is closely related to the existence of enabling policies and a developed infrastructure.




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