This part 2 of 2 white papers from Infosys BPO
discusses the solution to the challenges in functional conflicts across global organizations. As businesses today all focus on how to remain cost competitive, deliver best-in-class services and how to grow revenue, there must be a strong relationship between processes.
The report states that the solution requires organizations to focus on the end-to-end process architecture and its potential enablers. As each function in a company is linked, true transformation can only be complete with understanding of these connections.
To succeed, look at the following opportunities:
- Operating Model
- Aligning Process Metrics to Meet Business Goals
- Technology Interventions
- Change Management Effectiveness
Click here to download Part 1: The Challenges