This part 1 of 2 white papers from Infosys BPO
discusses the challenges that global organizations encounter when functional processes aren’t aligned. In a perfect world, any global organization is meant to operate as a unified entity, where all the functions are working without friction. In reality we see conflicts with different processes, often due to local adaption, that create silos and hinder growth.
The report states that ‘Successful organizations of the future will be agile, nimble and adaptive enterprises’. To get there, organizations need to focus on global optimization and look at the following challenges:
- Defining optimum process structure
- Non-aligned function focused performance measures
- Resistance to change
- Multiple technologies/legacy applications
Click here to download Part 2: The Opportunities