This report from CIMA discusses the importance of Corporate Social Responsibility (CSR) and how the use of Management Control Systems (MCS) can facilitate and measure results. The report used empirical data to explore different CSR programs in two State-owned Enterprises (SOEs) in China, and to see how they both utilize Responsive and Strategic CSR to strengthen their positions on the market.
- Responsive CSR agendas are monitored by analytical uses of budget and performance management systems
- Strategic CSR programs can be selected by using the belief system and interactive uses of MCS
- MCS must be used differently to effectively operationalize various CSR agendas