Strategic Intelligence for CFOs, Finance Directors, Controllers and Treasurers in Asia  | 
2013, May 20

Mobile Phone Banking and Cash Management

Mobile Phone Banking and Cash Management

by Cesar Bacani, 24 June 2011
Once the customer authorized payment via the mobile phone, Citi immediately settled the transaction and notified both buyer and seller. “We eliminated cash completely,” says Patil. “We automated reconciliations because it was a transaction which was fulfilled in a fraction of a second end-to-end.”
 

The seller did not have to wait for days for the cheque to clear, having been paid instantly, which did wonders to its Days Sales Outstanding (DSO) metric – although by the same token, the buyer saw his Days Payables Outstanding (DPO) shortened as well, which is a negative metric.

 

M-commerce and mobile phone banking do have potential implications on cash management, agrees Lam. “Certainly one of the attractions to the merchants [in Hong Kong] that we are selling the prepaid top-ups to is that the money will be settled in their bank accounts twice a day,” she says. “I don’t know how CFOs will deal with payables, though.”

 

“I firmly believe in the potential of mobile, especially when you come to emerging markets like Asia,” adds Patil. “In the West, [cash management] has evolved over a period of time, starting with paper and then to electronic and on to mobile. In Asia, we now have an opportunity to go from paper to mobile directly. That will mean a lot of benefits and a lot of competitive advantage to companies in Asia.”

 
Consumer Acceptance
It will not happen overnight, though. The technology for mobile phone banking and commerce is actually already available, says Lam. “But will we implement it today? No. I think we have to work in tandem with the legal and financial framework. Otherwise, it would be ungovernable.”
 
Consumer acceptance is essential. “The computer and the Internet could do a lot of things in terms of shopping, but it took a while for consumers to trust enough to provide credit card details or bank account details,” Lam recalls. “It’s exactly the same with mobile money.” People have to be made comfortable with the new service in stages.
 
“What we are doing in Hong Kong now is starting that journey of getting consumers used to using their mobile phones to do transactions.” says Lam. “We start with something that is very safe, which is topping up their mobile phones. The money is transferred not potentially to anybody but to trusted merchants. It’s a relatively small value and it’s a very secure registration process, so the amount of exposure is limited.” Even if you lose your phone and fail to notify the bank or telecom operator, the money loss in terms of top-ups is only minimal.
 
If you notify the bank or the telecom operator of the loss, though, access to the mobile money is immediately stopped. And you can make top-ups only for a certain number of times up to certain amounts in one day -- beyond that, Monitise and the telecom operator will stop the transactions. The customer's pattern of spending is also tracked; top-up transactions that are unusually high and frequent will bring up red flags and cause the telecom operator to contact the customer via email or another telephone number, in case the mobile phone has been stolen.
 

When consumers are convinced top-ups are safe, “we will move on and push more services,” says Lam. People will be able to pay monthly bills, for example, or transfer small amounts to others in Hong Kong via their mobile phone. From there, Monitise hopes to expand the envelope further to remittances in another country, and on to m-commerce and business-to-business banking and payments.  

 

Related articles

Submitted by James Loftcraft on 15 April 2013 - 3:29am

What can you tell me about cash management and buying chefs knives? I would love to hear your input on this matter. For me it's quite important.

Submitted by Pradipta Dutta on 26 February 2013 - 10:05pm

That is a brilliant concept and soon we are going to save tons of time thanks to such advanced technology that allows us to do multitasking. Thanks to the development in telecommunication technology that has gifted us mobile phone, satelite phone our lives have become a lot more hassle free.

Submitted by banik on 15 October 2012 - 8:28pm

Thanks for sharing.

Submitted by Ambrosia Divine on 26 March 2012 - 11:34pm

Imagine if this kind of technology would be implemented for an Arizona call center. That would surely increase sales in certain departments such as groceries. People today need more speed for shopping. I have to congratulate Japan and Korea for their marvelous shopping improvement.

Submitted by radu mare on 27 December 2011 - 2:48am

This is very interesting, I bet there are many people who appreciate this application.I also found a Text Marketing application and I was wondering what do you think about it,Waiting for your answer, sincerely yours Radu.

Submitted by Anne Kingsy on 17 November 2011 - 8:37pm

Is such an option would spread and more people would use it, I think that mass texting will be a long forgotten method of advertising. What do you think?

Comment on this article

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <a> <p> <span> <div> <h1> <h2> <h3> <h4> <h5> <h6> <img> <img /> <map> <area> <hr> <br> <br /> <ul> <ol> <li> <dl> <dt> <dd> <table> <tr> <td> <em> <b> <u> <i> <strong> <font> <del> <ins> <sub> <sup> <quote> <blockquote> <pre> <address> <code> <cite> <embed> <object> <strike> <caption>
  • Lines and paragraphs break automatically.
  • Use <!--pagebreak--> to create page breaks.

More information about formatting options

Verification Code
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
CFO innovation Asia Accounting and Regulation the Asia Pacific resource center for senior finance executives, daily news, analysis, best practice and case studies in Accounting Regulation, IFRS, US GAAP, Tax, investor relations, corporate governance, Corporate Law, Financial Regulators, Internal Audit, Audit, Corporate Law.
CFO innovation Asia, Finance and Banking the Asia Pacific resource center for senior finance executives, daily news, analysis, best practice and case studies in Corporate Finance, trade finance, treasury and risk management, capital expenditure, Banking, mergers and acquisitions
CFO innovation Asia the Asia Pacific resource center for senior finance executives, daily news, analysis, best practice and case studies in Finance Management, Corporate Governance, Human Resource Management, Compensation and Benefits, Mergers and Acquisitions, Professional Development, Corporate Real Estate, Risk Management, Budgeting and Forecasting, Business Process Management, Business Process Reengineering, Outsourcing.
CFO innovation Asia Technology the Asia Pacific resource center for senior finance executives, daily news, analysis, best practice and case studies in Finance Systems, Business Intelligence, EPR, Accounting software, CRM, Cloud Computing, Telecommunications, Business Process Outsourcing, Business Process Management Software.