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Gartner's Crystal Ball: Five Business Process Management Predictions for 2010 and Beyond

Gartner's Crystal Ball: Five Business Process Management Predictions for 2010 and Beyond

by Gartner, 09 June 2010

Gartner, Inc. has revealed its key predictions for business process management (BPM). Analysts have identified five predictions on the advancement of BPM, a management discipline that treats processes as assets that directly contribute to organisational performance.

 

“As organisations continue to embrace BPM to improve business performance during challenging times, this quest is pushing BPM beyond its traditional focus on routine, predictable, sequential processes towards broader, cross-boundary processes that include more unstructured work. Knowledge work is especially complex and unstructured,” said Janelle Hill, research vice president at Gartner. “New BPM technologies will enable the management of unstructured and dynamic processes to deliver greater knowledge worker productivity and competitive advantage.”

 

Five of the key predictions for BPM are:

 

By 2012, 20 per cent of customer-facing processes will be knowledge-adaptable and assembled just in time to meet the demands and preferences of each customer, assisted by BPM technologies.

 

Today's capability to proactively change processes is merely an interim step for process improvement. The next evolution will be processes that self-adjust based on the sensing of patterns in user preferences, consumer demand, predictive capabilities, trending, competitive analysis and social connections.

 

“The convergence of maturing technologies, such as automated process discovery tools, social software, interactive gaming, mobile applications and business process management suites (BPMSs), will enable processes to be not only be more agile, but also more relevant to the end user,” said Elise Olding, research director at Gartner.

 

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